Corporate

The SHEEHY AUTO STORES Mission is to expand its presence in the Mid-Atlantic market through customer recognition of value in every automotive purchase and concern for customer satisfaction second to none.

Our strategic objectives to accomplish our mission are as follows:

VALUE PRICING: We will consistently price all dealership products to provide excellent values, thereby creating a low-pressure sales experience.

CUSTOMER SERVICE EXCELLENCE: We will provide the highest level of customer service, focusing on fixing it right the first time, promptly and at convenient hours to the customer.

EMPLOYEE SATISFACTION: Every employee is essential to the success of our mission; the work environment will foster and reward excellent customer treatment, productivity and longevity.

PROFITABILITY: Our return on investment is a measure of how well we achieve our goals. However, under no circumstances will we compromise our integrity for profits.

GROWTH: We will continue to grow in two ways:
1. Through increasing market share in the communities where we currently do business; and,
2. Through acquisition of additional dealerships that fit with these objectives.

HISTORY OF SHEEHY AUTO STORES

In 1965, Sheehy Ford began as a small, suburban, family-owned car dealership just off the brand new Washington, D.C. Beltway. Because of you, the customer, we were immediately successful, and by 1975 had become the largest Ford dealership in the country.

Today, the company is still primarily family-owned and has grown to more than $900 million in sales with 25,000 vehicle sales per year. Our corporate name is Sheehy Auto Stores with stores located from Richmond, VA up to Baltimore, MD. Sheehy has 15 locations in the Mid-Atlantic region with 18 franchises. We are the largest retailer of Fords in the region and have the largest selection of new Fords. We are the number one Ford volume dealer in Maryland and Virginia. We are also the number one Nissan dealers in the Maryland and Virginia with 6 locations. Our other franchises include Honda, Hyundai, Mazda, Subaru, Lexus, and Infiniti, all conveniently located. Of course, the most convenient location is right here at www.sheehy.com, the most user-friendly web site on the internet.

In addition, to our exceptional employees, our success has been driven by our customers' response to our unique and innovative selling approach. In the 1970's we launched the 3-DAY MONEY-BACK GUARANTEE, a first-ever in the market. In 1991, we began the now-famous SHEEHY MARKDOWN to ensure that no customer ever pays too much for a vehicle at any of our stores. Every new car and truck is value-priced below the manufacturer's list price with a Sheehy Markdown sticker prominently displayed on the windshield.

The same philosophy carries over to our Sheehy Select used cars and trucks, where every vehicle is priced below Kelley Blue Book. Other elements of the Select package include the 3-DAY MONEY-BACK GUARANTEE and a 100-POINT INSPECTION. Only one-third of the cars we trade pass a rigorous inspection for resale.

Our value pricing also extends to our Service and Parts departments. They are dedicated to providing you with competitive pricing in a friendly, convenient setting. At many of our locations, we are opening Express service lanes to provide faster servicing of your vehicle.

In 2007, we launched the Sheehy VIP Club, dedicated to our best customers in sales and service. Among other benefits, as a member of the VIP club a customer receives free lifetime oil and filter changes, tire rotations, car washes and discounts on parts, service and the next vehicle purchase from any Sheehy store, from Ford to Lexus to Honda.
Our customer-centric approach has earned our stores some of the most prized awards in the industry. All of our Ford stores are Blue Oval Certified. Our Glen Burnie and Annapolis stores have earned Nissan's Owner First Award for our achievements in customer satisfaction. In addition, our Alexandria Honda dealership is a past President's award winner. These awards are only possible due to your glowing responses to our sales and service.




		SHEEHY AUTO STORES: OUR MISSION STATEMENT The Mission Statement of the Company is the cornerstone of all activities whether related to the ongoing operations of our stores or the treatment of all our employees and customers. Each employee of the Company should have a copy of the Mission Statement and understand the Company?s goals. In addition, each store should post the Company?s Mission Statement in a common area so that it is visible to all employees on a daily basis. The SHEEHY AUTO STORES Mission is to expand its presence in the Mid-Atlantic market through customer recognition of value in every automotive purchase and concern for customer satisfaction second to none. Our strategic objectives to accomplish our mission are as follows: VALUE PRICING: We will consistently price all dealership products to provide excellent values, thereby creating a low-pressure sales experience. CUSTOMER SERVICE EXCELLENCE: We will provide the highest level of customer service, focusing on fixing it right the first time, promptly and at convenient hours to the customer. EMPLOYEE SATISFACTION: Every employee is essential to the success of our mission; the work environment will foster and reward excellent customer treatment, productivity and longevity. PROFITABILITY: Our return on investment is a measure of how well we achieve our goals. However, under no circumstances will we compromise our integrity for profits. GROWTH: We will continue to grow in two ways: 1. Through increasing market share in the communities where we currently do business; and, 2. Through acquisition of additional dealerships that fit with these objectives. HISTORY OF SHEEHY AUTO STORES In 1965, Sheehy Ford began as a small, suburban, family-owned car dealership just off the brand new Washington, D.C. Beltway. Because of you, the customer, we were immediately successful, and by 1975 had become the largest Ford dealership in the country. Today, the company is still primarily family-owned and has grown to more than $900 million in sales with 25,000 vehicle sales per year. Our corporate name is Sheehy Auto Stores with stores located from Richmond, VA up to Baltimore, MD. Sheehy has 15 locations in the Mid-Atlantic region with 18 franchises. We are the largest retailer of Fords in the region and have the largest selection of new Fords. We are the number one Ford volume dealer in Maryland and Virginia. We are also the number one Nissan dealers in the Maryland and Virginia with 6 locations. Our other franchises include Honda, Hyundai, Mazda, Subaru, Lexus, and Infiniti, all conveniently located. Of course, the most convenient location is right here at www.sheehy.com, the most user-friendly web site on the internet. In addition, to our exceptional employees, our success has been driven by our customers' response to our unique and innovative selling approach. In the 1970's we launched the 3-DAY MONEY-BACK GUARANTEE, a first-ever in the market. In 1991, we began the now-famous SHEEHY MARKDOWN to ensure that no customer ever pays too much for a vehicle at any of our stores. Every new car and truck is value-priced below the manufacturer's list price with a Sheehy Markdown sticker prominently displayed on the windshield. The same philosophy carries over to our Sheehy Select used cars and trucks, where every vehicle is priced below Kelley Blue Book. Other elements of the Select package include the 3-DAY MONEY-BACK GUARANTEE and a 100-POINT INSPECTION. Only one-third of the cars we trade pass a rigorous inspection for resale. Our value pricing also extends to our Service and Parts departments. They are dedicated to providing you with competitive pricing in a friendly, convenient setting. At many of our locations, we are opening Express service lanes to provide faster servicing of your vehicle. In 2007, we launched the Sheehy VIP Club, dedicated to our best customers in sales and service. Among other benefits, as a member of the VIP club a customer receives free lifetime oil and filter changes, tire rotations, car washes and discounts on parts, service and the next vehicle purchase from any Sheehy store, from Ford to Lexus to Honda. Our customer-centric approach has earned our stores some of the most prized awards in the industry. All of our Ford stores are Blue Oval Certified. Our Glen Burnie and Annapolis stores have earned Nissan's Owner First Award for our achievements in customer satisfaction. In addition, our Alexandria Honda dealership is a past President's award winner. These awards are only possible due to your glowing responses to our sales and service.

SHEEHY AUTO STORES: OUR MISSION STATEMENT